FAQs

Looking for more information? Delve deeper into the questions below or contact us on chat
01
What is the Thrive platform?

Thrive is software which we build, host and support. We provide you with your own portal to access your data from your own computer. You can choose who within your organisation you give access to. This can be through a login or through email links, to remove the need to remember complicated logins and passwords.

02
How much does Thrive cost?

We have a range of different modules as well as consultancy options so there is no one price fits all. You may want one option or multiple modules. You may only want to use certain areas of certain modules. We tailor our solution to your needs so that you are getting the best value for your money and paying for the features that bring you the most benefit and bring you the greatest results.

You will have one annual fee which is clear and transparent. No hidden costs for unknown extras. And we don’t charge you when your supply chain data needs to be recorded either.

Contact us to learn more about how we can fit your needs.

03
Is Thrive a subscription or a membership?

Thrive is a subscription service and once you have paid for your module there are no extra hidden costs.

04
Do you provide any ongoing support?

We do! We like to take care of our customers once they are part of the Thrive ‘community’ and this starts with introductory training on how to use the platform to best suit your needs. We regularly provide additional benefits such as evolving software functionality, custom software creation and opportunities for extra press visibility.

We provide a quick and responsive helpdesk service to answer questions from anyone using the platform and we provide regular customer success meetings to ensure you are not only getting the most from your modules, but that it flows seamlessly to fit with your ever-changing business needs.

We also work with customers to gain support within the organisation. This makes sure implementation is smooth and you can report to stakeholders on the value of the investment.

05
How can I see a demo?

You can see a live demonstration of how the software works, and understand how it can be configured for you. Contact us to see the software at a time that suits you.

06
Can the social value module map existing data or only forecast?

We can record and measure any data you have available, so the tool can be used to look back at your previous work and calculate the impact of any social value endeavours you have undertaken to date.

07
Does your volunteering module list charity or volunteering opportunities?

The volunteering module is for organisations who are arranging employee volunteering and is not an open marketplace for charities to list their requests.

08
Does your grant management module store or make payments to beneficiaries?

No, we manage the requests and data associated with grant applications but payments are kept within the organisation making the payment.

09
Do you work with the public sector as well as the private sector?

Yes, we have many public sector customers who use our software and the Impact Evaluation Standard to measure the social value they deliver and to assess the value delivered in contracts.

10
Do you supply central government as well as local?

Yes, our services are used by both central and local government bodies. If you would like to understand more about how, contact us for a chat.

11
What social value framework or set of themes and outcomes does Thrive use?

The Impact Evaluation Standard (IES) comes built in to the Thrive social value module. The IES is accepted across the private and public sector and is as comprehensive as any other way of evaluating themes and outcomes.

However, we also facilitate the use of a range of frameworks to give you the most flexibility of any social value software in the market.

12
Can I enter my own metrics or are they pre-selected?

There are over 100 metrics built into the Impact Evaluation Standard which cover a wide range of topics; however, you can also work with us to add in your own, creating a metric list which is completely bespoke to your organisation.

13
What are the metrics and how are they calculated?

The metrics are in line with the UK government’s Social Value Model and the calculations associated with each metric are based on HM Treasury Green Book Guidance. They have been rigorously evaluated by an independent consortium of social value experts and are reviewed bi-annually.

14
Are the metrics accepted by local and central government contracting authorities?

Yes.

15
Where can I learn more about the Impact Evaluation Standard?
16
Can you offer assistance in writing tenders and bid submissions?

Yes, our social value consultants can do anything, from reviewing your bid submissions to helping you write your social value answers in tenders – and anything in between.

17
Are you able to help with creating a social value or social impact strategy?

Yes. Not only can we help you to develop your social value strategy, but also to translate this into practical ways to capture and report your activities. We can help you tie together existing features of your social value strategy, CSR programmes or ESG offering into one coherent approach that represents your company values.

18
Do you work with SMEs or large organisations?

We work with both. Our solutions are viable for companies with 10 employees to 100,000+  employees and many of the features can be tailored to your needs to make sure you are not paying for features you don’t need.

How do other organisations use Thrive?

We are helping organisations both large and small to tackle their corporate responsibility and social value opportunities. See what others are doing.

Discover our solutions

Thrive’s modules can integrate seamlessly with each other to provide you with a comprehensive community investment software platform. Take a look at what we can do.
Social Value
Whether it’s a procurement requirement or a desire for a more comprehensive and quantifiable way to report your corporate responsibility and ESG activities, Thrive’s social value solution provides a robust and defensible way to easily capture and report your organisation’s social value.
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End-to-end management of all of your employee volunteering opportunities. From helping promote opportunities in your own branded portal through to collecting feedback on the impact of your programme from participants and charities, as well as tailorable reports to meet your needs.
Grants and Donations
Used by our customers to manage anywhere from 20 to 10,000+ applications per year, across the globe, our donation and grant management module is built to scale with your needs. Its ingenuity and flexibility allow customers to use it for any application management scenario.
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Learn more in Resources

At Thrive we are committed to building a community of informed and proactive organisations. So we put a lot of focus on providing resources, reading material and industry contacts to help you on your social impact journey. Have a read of our blog or check out our handy resources below.

Thrive is trusted by purpose-driven organisations
with a staff of 100 to 100,000+ including:

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British Land
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